PRIVACY POLICY.

Last Updated: 31 August 2026

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Pooler Performance (“Pooler Performance”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

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1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Your name and surname

• Email address

• Telephone or mobile number

• Information submitted through our website forms

• Information relating to your fitness, nutrition, goals and preferences where voluntarily provided for coaching purposes

• Payment and transaction information where required

• Website usage and technical information, such as IP address, browser type and device information

• Any other information you voluntarily provide to us

We only collect information that is reasonably necessary for a specific and lawful purpose.

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2. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests

• Provide and manage our coaching and fitness services

• Create personalised training and nutrition programmes

• Process payments and manage subscriptions

• Communicate with you about your services, appointments or account

• Provide customer support

• Improve our website, services and customer experience

• Send marketing communications where permitted by law and where appropriate consent has been obtained

• Comply with legal and regulatory obligations

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, unless permitted by law.

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3. Consent and Lawful Processing

We process personal information only where there is a lawful basis to do so under POPIA. This may include your consent, the performance of a contract, compliance with a legal obligation, or another lawful justification recognised by POPIA.

Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing that took place before withdrawal.

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4. Health, Fitness and Other Sensitive Information

Where you voluntarily provide information relating to your health, fitness, physical condition, nutrition or other information that may constitute special personal information under POPIA, we will handle that information with appropriate care and only process it where permitted by law and necessary for the relevant service.

You are not required to provide information that is not necessary for the service you have requested.

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5. Sharing Your Information

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services.

These may include providers responsible for:

• Payment processing

• Website hosting

• Email and communication services

• Customer management or coaching platforms

• Analytics and website functionality

Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf maintain appropriate confidentiality and security safeguards.

We will not sell your personal information.

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6. Marketing Communications

Where permitted by applicable law, we may send you information about Pooler Performance, including services, offers, updates or other relevant communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

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7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage and improve our services.

Cookies may collect information such as your browser type, device information, pages visited and general website activity.

You can adjust your browser settings to refuse or manage cookies. Disabling certain cookies may affect some website functionality.

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8. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, disclosure, alteration or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

In the event of a security compromise involving personal information, we will take appropriate steps in accordance with POPIA and applicable law.

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9. Retention of Information

We will retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, to comply with legal obligations, resolve disputes, enforce agreements or for other lawful purposes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

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10. Your Rights

Subject to applicable law, you have the right to:

• Ask whether we hold personal information about you

• Request access to personal information we hold about you

• Request correction or updating of inaccurate information

• Request deletion of personal information where legally permissible

• Withdraw consent where processing is based on consent

• Object to certain processing of your personal information

• Object to receiving direct marketing communications

• Lodge a complaint regarding the handling of your personal information

POPIA provides data subjects with rights concerning their personal information, including access and correction rights.

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11. Requests and Complaints

If you would like to exercise any of your rights or have a question about how we process your personal information, please contact us using the details below.

Pooler Performance
Email: poolerperformance1@gmail.com
Telephone: +27 79 893 1989
Address: Morningside, Sandton

You may also contact the Information Regulator of South Africa if you believe that your personal information has not been handled in accordance with POPIA.

Information Regulator
Website: https://inforegulator.org.za
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200

The Information Regulator is the independent authority responsible for monitoring and enforcing POPIA compliance in South Africa.

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12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any third-party services you use through links on our website.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements or privacy practices.

The latest version will always be made available on our website, with the updated date shown at the top of this policy.

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14. Contact Us

If you have any questions about this Privacy Policy or how Pooler Performance handles your personal information, please contact:

Pooler Performance
Email: poolerperformance1@gmail.com
Telephone: +27 79 893 1989

Address: Morningside, Sandton

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By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.